Search the database for the most frequently asked questions

Here you will find the most frequently asked question that have been asked by customers in the past. Please read through them all as your question will probably already have been asked and answered. If you have not been able to find your question then you are welcome to get in touch with our support team who will gladly help you out.


  • Can everyone play at Free Spins Casino?

  • Which games can I expect to find?

  • How do I know that the offered games are fair for me?

  • Do I have to register if I wish to play for fun?

  • Is Free Spins Casino legal and regulated?

Live Casino

  • What is meant with the term, Live Casino?

  • Does the Live Casino have opening hours?

  • Is it possible to watch without playing?

  • Is the Live Casino actually live?

  • Can the live games be played for fun?


  • I cannot seem to register, what am I doing wrong?

  • Which steps do I need to take to open an account?

  • Is it possible to have multiple accounts?

  • Are you available to answer more questions?


  • Are there different kinds of bonuses offered?

  • Is there a welcome offer at FreeSpinsCasino?

  • What is the difference between regular, super and monster spins?

  • What are wagering requirements and how do they work?


  • What is a cookie and how are they used?

  • Do I need special software to play the games?

  • What do I need to download to be able to play?

  • When I am in a game the animation does not stop and keeps running?

  • My game has frozen and does not work?

Customer Service

  • Do you offer 24 hours support?

  • What is the best way to get in touch?

  • Does everyone in support speak English?

  • What do I do if my question is not answered here?


  • What is the best way to deposit at Free Spins Casino?

  • How do I deposit funds into my casino account?

  • What is meant with verification documents?

  • What are the bank details of Free Spins Casino, in case of a bank transfer?

  • Can I change my playing limits?


  • Can I withdraw funds and how do I do this?

  • Which documents do you need to become verified?

  • Do you charge me for a withdrawals?

  • When I have made a withdrawal, when can I expect the money?

Account Query

  • Can I see what my deposit and withdrawal history is?

  • Why do I have to go through a verification process?

  • I forgot my password and/or username, what do I do?

  • How do I close my casino account?

Security Query

  • Is it safe to use my credit card to deposit?

  • Are all financial details within Free Spins Casino safe?

  • Is my personal player data safe with Free Spins Casino?