Keep it Fun:
Enjoying online casino games is a fun and exciting thing to do but this must always stay fun and exciting. The only way to do this is to bet within your personal limits and never to exceed these. This is normally not a problem but sometimes it can happen that you may question yourself and your playing habits. For this reason, Free Spins Casino has a system in place whereby you can set yourself limits. These limits will be set on your personal account and can be made easily and kept active for just a day, a week or a month. These limits include:
- Deposit limits;
- Bet limits;
- Loss limits; and
- Time limits (give yourself a maximum amount of time to play in a 24-hour period.
To set your personal limits, simply log in and visit the 'My Account' section and select the 'Responsible Gaming' tab on the left-hand side. You can adjust your limits any time you like. Limit decreases will be implemented instantly. Limit increases will take 7 days before they are implemented. This to allow for a 7-day 'cooling' period.
Wagering and Limits:
Every customer's account is set up with standard limits upon registration. These limits can be changed at your own discretion when logged in. As stated before, it is important to understand that any increase to limits will take 7 days before the change is made available on your account. This is unlike decreases to limits, which will be implemented immediately. Any increases will need to go through this 7-day cooling period and not even our support staff will be able to override this. This rule also applies for locking your player account - it cannot be reversed. If you wish to lock your account for a certain amount of time then this is possible but be advised that the account cannot be unlocked until the agreed time has elapsed. The only way this is possible is if you get in touch with our support team and fill in a form which asks specifically what the reason was for locking your account in the first place. This is not something that is normal practice but can be done in special circumstances which need to be explained.
As Free Spins Casino is very focused on security and safety, there might be cases where if you deposit with a credit card you will be asked to validate your identity. This will be done by the support department and you will be asked to send a few documents by email or live chat. This is a simple and fast process.
Free Spins Casino requires that every player who would like to withdraw funds to go through the identity validation process. This is a process that can be done quickly and efficiently by contacting our customer support team. This is a one-time process and after it has been done will never be requested again, unless you choose to deposit or withdraw using an unknown credit card or bank account. This process is compulsory for all players and even for the casino as it is an important part of the licence which has been granted by the Maltese Government.
Free Spins Casino has the option for everyone to exclude themselves from playing and even logging into their account. This is again a simple process and can be done with a few mouse clicks. When logged in, please visit the ‘My Account’ section and the 'Responsible Gaming' tab that appears on the left side. Please do be aware of the fact that if you choose to close your account permanently, you will not have access to your account and all pending transactions need to have been processed fully. Reversing your action or trying to reopen a locked account is not possible so please make sure you want to do this.
It is very possible that you may want to speak to someone from the support team about your account or even your gameplay. This is not uncommon and the Free Spins Casino support team is always available to listen and help where possible during opening hours. Visit the support page of the site and get in touch to have all your questions about responsible gaming or setting limits to your account answered. It is in the interest of Free Spins Casino to have happy customers and customers that know their limits and can enjoy gambling online in a responsible way.
As gambling online is becoming ever more popular it is very important for everyone to keep control of their hobby. If you feel that you may have a problem or even are losing control then please visit these sites for help. These sites are not just for gambling addicts but for everyone that thinks they might need some help or even just information about how a gambling problem might arise and can be tackled.
These sites hold information even for gamblers that just want to be aware of the dangers of gambling. Please take your time to visit them, even if you do not have a problem, as they can be very useful just to be aware of the different problems that can arise when gambling online: