Support
Hi ,
At Free Spins Casino, we hope all of your experiences are positive. However, sometimes you might want to get in touch to ask a question or resolve an issue. In these cases, we have a trained team of support agents who can help you. There are multiple ways to get in touch, see below for more details. Our support hours are 8:00-1:00am every day (7 days a week, 365 days a year).
Live Chat: The live chat is an easy-to-use instant messaging program that puts you directly in touch with one of our support agents. If you're on desktop, you can start a chat from any page of the website by clicking on the live chat logo (found at the bottom right). If you are playing on mobile, you can access the live chat from the top of this page.
Phone Support: You might prefer to give us a call and talk to one of our agents over the phone. Call us any time during support hours and expect a quick answer. We don't like phone queues at Free Spins Casino!
E-mail: If you prefer to get support over e-mail, it is always possible to send us an e-mail to: service@freespinscasino.com for a prompt reply.
Contact Form: Alternatively, fill in the contact form below. Just like e-mail, you can use this any time and one of our trained agents will get back to you as soon as possible.
When informing us of a technical issue or a problem related to any of our games, it's always best that you give us as much information as possible. The more information you can give, the quicker we will be able to assist you. Please have the following information available when you call or use the live chat, or include it in your e-mail/contact form query:
- Your username or email address;
- The game or functionality on the site;
- A specific game ID;
- The time the problem occured; and
- A description of the problem
